New Community Reports Released
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Each year at this time, HCA East Florida hospitals welcome the opportunity to report to our communities. Within our new Community Reports, we include statistics, information about the economic impact HCA East Florida hospitals have on the communities we serve, and ways we give back to them. We let you know about awards and recognitions received during the past year, areas of quality and patient safety we are continually developing, and areas of specialized care. The HCA East Florida division’s report includes spotlights on each of our 12 hospitals and a listing of our affiliates, including Ambulatory Care Centers and Imaging Centers.
Each hospital also has developed its own Community Report, which includes more in-depth information on programs, services, and new technology available at its facility. They will soon be available in PDF format for viewing and downloading from each of our hospital websites.
To give you a preview, here is our CEO’s message, which will appear in the Community Report for the HCA East Florida division. The Division’s Community Report will be available here: 2010 Community Report.
A Message From Our President
In times of need, caring and compassion are our greatest strengths.
These qualities are the essence of being a caregiver, and are at the core of what we do every day. Countless members of our community entrust their lives, safety and health to us, and all of us at the HCA East Florida Division are committed to uphold that trust. Whether it is the physician or nurse at the bedside, the administrator at the helm of the support systems to our caregivers, or the many support staff that encompass a healthcare experience, we are all here to serve our patients in their time of need with the compassion that is integral to our mission.
During 2009, almost 510,000 patients began their journey of care in our Emergency rooms, being served by our 13,260 employees, 4,333 physicians and 1,749 volunteers. Our emergency departments are proud of our quality of care and of the many improvements that have allowed us to produce low wait times and have given us the ability to share those wait times with our communities in multiple innovative formats: Online at www.hcaeastflorida.com, via text message on Text ER to 23000, on roadside Digital Billboards throughout our region, and on mobile media platforms such as iPhone apps and iTriage. HCA East Florida is committed to providing this vital information in the vehicle most accessible to our patients.
As communication technology evolves, we must communicate in these new and exciting formats to reach all of our patients. Social Media has become an important method of conversation for our communities. That is why HCA East Florida Division joined the social media revolution in 2009 by creating blogs and microblogs for the Division and all of our 12 Hospitals, which can be accessed through Facebook and Twitter. We value our patients and want to provide them with timely information about our services and establish a two-way conversation on health topics and concerns.
Our commitment to the community is unwavering. As you will read in this publication, the economic impact of our system approaches $ 1.6 billion. In 2009, our hospitals treated 36% of the uninsured patients who received care in our communities, and we provided 29% of the care rendered to patients covered through the Medicaid program. Our new trauma program at Lawnwood Regional Medical Center is delivering life-saving care to the residents of the Treasure Coast. At the date of this publication, they had treated and saved 797 trauma patients since opening in May of 2009.
We are proud of the many quality accomplishments, certifications and accreditations of our hospitals; among them are Blue Cross Blue Shield Distinction for Cardiac Care and Orthopedic Care, Joint Commission Certified Stroke Centers, Accredited Cancer Centers, Accredited Chest Pain Centers, Thompson Reuters Hospital Top 100 designation, and we achieved Nursing Magnet Status at St. Lucie Medical Center.
With the impact of the tragic earthquake in Haiti still unfolding, our thoughts and prayers are with the people of Haiti as they face this devastation to their lives and homeland. HCA East Florida Division has been strongly involved in the Haiti relief efforts by donating essential medical and relief supplies. In these times of need, HCA has committed $1 million in cash and in-kind donations for direct relief to the stricken areas.
Sincerely,
Michael G. Joseph
President, HCA East Florida Division
March 8, 2010 | Posted by admin 
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